FAQ
SHIPPING POLICY
Shipping Locations
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BÉSSA Beauty currently ships within North America, including:
- United States
- Canada
- Mexico
Order Processing
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Orders are typically processed within 1–3 business days after purchase. Processing times may be longer during product launches, holidays, or promotional periods.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Options
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Shipping options may vary by location but generally include:
- Standard Shipping: Estimated 3–7 business days
- Expedited Shipping: Estimated 2–3 business days
Delivery timelines are estimates and are not guaranteed.
Shipping Costs
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Shipping rates are calculated at checkout based on your location and selected shipping method. Promotional offers such as free shipping thresholds may be offered periodically and will be clearly displayed on the site when available.
International Duties and Taxes
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For orders shipped outside the United States, including Canada and Mexico, additional customs duties, taxes, or import fees may apply.
These charges are determined by the destination country and are the responsibility of the customer.
How do I get a refund?
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What payment methods do you accept?
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Shipping & returns
Do you offer a free shipping?
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What is your guarantee and refund policy?
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What if my item arrives damaged?
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How do I contact customer service?
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Which countries do you shipping to?
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Products
Can I see your certificates?
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Where can I find information on sustainability?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.